Avaya
132-S-715.1 · Question #55
Your client currently has Avaya Interaction Center (IC) 6.x in use with a Definity G3v6 and CentreVu Call Management System (CMS). Your client has created custom enterprise reports from an export of…
The correct answer is D. an upgrade of IC to 7.0.x and Operational Analyst (OA). See the full explanation below for the reasoning.
Question
Your client currently has Avaya Interaction Center (IC) 6.x in use with a Definity G3v6 and CentreVu Call Management System (CMS). Your client has created custom enterprise reports from an export of CMS data and its email channel reporter. However, the creation and maintenance of these reports are manpower intensive. Your client wants to quickly and easily create reports and add a Web-collaborative channel. Which solution meets these needs?
Options
- Aan upgrade of IC to 7.0.x
- Ban upgrade to CentreVu CMS
- Ca Cognos 7 and Websphere 5.0 custom Integration
- Dan upgrade of IC to 7.0.x and Operational Analyst (OA)
How the community answered
(42 responses)- A14% (6)
- B2% (1)
- C7% (3)
- D76% (32)
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