ServiceNowServiceNow
CIS-ITSM · Question #58
CIS-ITSM Question #58: Real Exam Question with Answer & Explanation
Sign in or unlock CIS-ITSM to reveal the answer and full explanation for question #58. The question stem and answer options stay visible for context.
Problem Management
Question
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
Options
- AIf 7 days has passed, since the Problem was closed, it cannot be re-opened
- BProblem Manager clicks Re-Analyze on the Problem record
- CProblem Assignee clicks Re-Open on the Problem record
- DAdministrator clicks Re-Open on the Problem Record
Unlock CIS-ITSM to see the answer
You've previewed enough free CIS-ITSM questions. Unlock CIS-ITSM for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#Problem Management Process#Problem Lifecycle States#Problem Re-analysis#Root Cause Analysis