CIS-ITSM · Question #57
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
The correct answer is A. Stage labels and names can be changed D. Estimated durations can be set. In Flow Designer, stage configuration allows changing stage labels and names, as well as setting estimated durations for each stage.
Question
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
Options
- AStage labels and names can be changed
- BStates for the requested item records can be renamed
- CDefine a Service Level Agreement for a stage
- DEstimated durations can be set
How the community answered
(24 responses)- A92% (22)
- B4% (1)
- C4% (1)
Why each option
In Flow Designer, stage configuration allows changing stage labels and names, as well as setting estimated durations for each stage.
Stage labels and names are editable within Flow Designer, allowing administrators to present meaningful, business-friendly terminology to end users tracking the progress of their requests.
Renaming states for requested item records is done through the State field configuration or choice list management, not within the stage configuration of Flow Designer.
Service Level Agreements are defined and attached at the task or record level through SLA definitions, not configured as a property within an individual Flow Designer stage.
Estimated durations can be configured on each stage to provide users with an expected timeframe for completion, improving transparency and expectation management in the fulfillment process.
Concept tested: ServiceNow Flow Designer stage configuration options
Source: https://docs.servicenow.com/bundle/washingtondc-application-development/page/administer/flow-designer/concept/flow-designer.html
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