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CIS-ITSM · Question #56

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

The correct answer is B. Number of survey reminder notifications D. Anonymize responses. On an individual survey, an administrator can configure the number of reminder notifications and whether responses are anonymized.

Service Catalog and Request Management

Question

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options

  • AThe ability for end users to decline survey assignments
  • BNumber of survey reminder notifications
  • CTrigger conditions
  • DAnonymize responses

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    94% (34)
  • C
    3% (1)

Why each option

On an individual survey, an administrator can configure the number of reminder notifications and whether responses are anonymized.

AThe ability for end users to decline survey assignments

The ability for end users to decline survey assignments is a system-wide behavior or role-based capability, not an individual survey configuration option.

BNumber of survey reminder notificationsCorrect

ServiceNow allows survey administrators to define the number of reminder notifications sent to users who have not yet completed the survey, configurable at the individual survey level to control follow-up frequency.

CTrigger conditions

Trigger conditions that determine when a survey is sent are configured in the survey trigger or business rule setup, not as a direct setting on the individual survey record itself.

DAnonymize responsesCorrect

The Anonymize Responses option can be enabled per survey, which prevents responses from being linked to individual respondents, and is a per-survey setting controlled by the survey administrator.

Concept tested: ServiceNow survey administrator individual survey configuration options

Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/surveys-and-assessments/concept/c_SurveysAndAssessments.html

Topics

#Survey Administration#User Feedback#ServiceNow Platform#Notifications

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