What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?

Publishing a Workaround in ServiceNow Problem Management makes the workaround details visible to help desk agents and other stakeholders, officially marking the problem as a Known Error and allowing the workaround to be referenced when the same issue recurs before a permanent fix is applied.

Documenting a Known Error is an outcome of publishing the workaround, not a separate manual step taken at this stage of the process.

Complete Investigation refers to a state transition that occurs after the root cause is confirmed, but it does not specifically document or publish the workaround for others to use.

Complete RCA refers to finalizing a Root Cause Analysis report and is a distinct activity that may happen later in the process, not the immediate action when a workaround is found.

Document Five Whys is an investigative technique used during root cause analysis, not an action taken after the workaround is already identified.