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ServiceNow

CIS-ITSM · Question #35

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

The correct answer is A. itil. The itil role is the standard ServiceNow role granted to users who perform ITSM fulfillment work, including request fulfillment.

Service Catalog and Request Management

Question

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Options

  • Aitil
  • Btask_worker
  • Csc_fulfiller
  • Dcatalog_fulfiller
  • Efulfiller

How the community answered

(45 responses)
  • A
    91% (41)
  • B
    4% (2)
  • C
    2% (1)
  • D
    2% (1)

Why each option

The itil role is the standard ServiceNow role granted to users who perform ITSM fulfillment work, including request fulfillment.

AitilCorrect

The itil role is the baseline role in ServiceNow that grants the necessary permissions to work on tasks, incidents, requests, and other ITSM records, and it is the role assigned by default to fulfillment agents unless security requirements demand a more restrictive custom role.

Btask_worker

task_worker is not a standard out-of-the-box ServiceNow role used for request fulfillment personnel.

Csc_fulfiller

sc_fulfiller is not a standard ServiceNow role name for general request fulfillment workers.

Dcatalog_fulfiller

catalog_fulfiller is not a recognized out-of-the-box ServiceNow role for this purpose.

Efulfiller

fulfiller is not a standard ServiceNow role name and does not exist as a base system role.

Concept tested: ServiceNow ITIL role for request fulfillment workers

Source: https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-catalog-management/reference/r_RolesForServiceCatalog.html

Topics

#ServiceNow Roles#ITIL Role#Request Fulfillment#User Access

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