CIS-ITSM · Question #34
What is an example of a good use case for an Order Guide?
The correct answer is A. Order a set of Dishes. An Order Guide is designed to bundle multiple related catalog items that are logically ordered together as a set, not for a single standalone item.
Question
What is an example of a good use case for an Order Guide?
Options
- AOrder a set of Dishes
- BOrder a Custom Automobile
- COrder a Technical Consultation
- DOrder a Couch
- EOrder a case of Laundry Soap
How the community answered
(24 responses)- A92% (22)
- B4% (1)
- D4% (1)
Why each option
An Order Guide is designed to bundle multiple related catalog items that are logically ordered together as a set, not for a single standalone item.
Ordering a set of dishes is a classic Order Guide use case because it involves selecting multiple individual items (plates, bowls, glasses) that are grouped together and ordered as a coordinated set, which is exactly what an Order Guide is built to facilitate.
Ordering a custom automobile is a single complex item with many configuration options, making it better suited to a catalog item with variables rather than an Order Guide.
A technical consultation is a single service request fulfilled by one team and does not require the multi-item bundling that an Order Guide provides.
Ordering a couch is a single item purchase and does not benefit from the grouped ordering workflow an Order Guide provides.
Ordering a case of laundry soap is a single product order and does not require multiple related items to be grouped together.
Concept tested: Service Catalog Order Guide use cases and design
Source: https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-catalog-management/concept/c_OrderGuides.html
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