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CIS-ITSM · Question #34

What is an example of a good use case for an Order Guide?

The correct answer is A. Order a set of Dishes. An Order Guide is designed to bundle multiple related catalog items that are logically ordered together as a set, not for a single standalone item.

Service Catalog and Request Management

Question

What is an example of a good use case for an Order Guide?

Options

  • AOrder a set of Dishes
  • BOrder a Custom Automobile
  • COrder a Technical Consultation
  • DOrder a Couch
  • EOrder a case of Laundry Soap

How the community answered

(24 responses)
  • A
    92% (22)
  • B
    4% (1)
  • D
    4% (1)

Why each option

An Order Guide is designed to bundle multiple related catalog items that are logically ordered together as a set, not for a single standalone item.

AOrder a set of DishesCorrect

Ordering a set of dishes is a classic Order Guide use case because it involves selecting multiple individual items (plates, bowls, glasses) that are grouped together and ordered as a coordinated set, which is exactly what an Order Guide is built to facilitate.

BOrder a Custom Automobile

Ordering a custom automobile is a single complex item with many configuration options, making it better suited to a catalog item with variables rather than an Order Guide.

COrder a Technical Consultation

A technical consultation is a single service request fulfilled by one team and does not require the multi-item bundling that an Order Guide provides.

DOrder a Couch

Ordering a couch is a single item purchase and does not benefit from the grouped ordering workflow an Order Guide provides.

EOrder a case of Laundry Soap

Ordering a case of laundry soap is a single product order and does not require multiple related items to be grouped together.

Concept tested: Service Catalog Order Guide use cases and design

Source: https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/service-catalog-management/concept/c_OrderGuides.html

Topics

#Order Guide#Service Catalog#Request Management#Bundling Items

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