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CIS-ITSM · Question #33
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
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Change Management
Question
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
Options
- A% Successful Changes
- BCount of Completed Changes per Month, by Change Type
- C% Unauthorized Changes
- DCount of Completed Changes per Month, by Category
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Topics
#Change Management KPIs#Performance Analytics#ServiceNow Reporting Differences#ITSM Metrics