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CIS-ITSM · Question #33
CIS-ITSM Question #33: Real Exam Question with Answer & Explanation
The correct answer is A: % Successful Changes. See the full explanation below for the reasoning.
Change Management
Question
What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
Options
- A% Successful Changes
- BCount of Completed Changes per Month, by Change Type
- C% Unauthorized Changes
- DCount of Completed Changes per Month, by Category
Topics
#Change Management KPIs#Performance Analytics#ServiceNow Reporting Differences#ITSM Metrics
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