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CIS-ITSM · Question #32
CIS-ITSM Question #32: Real Exam Question with Answer & Explanation
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Problem Management
Question
The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state: Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Options
- A104
- B"Fix in Progress"
- CProblemState.STATES.FIX_IN_PROGRESS
- D104.ProblemState.STATES.FIX_IN_PROGRESS
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Topics
#Problem Management#State Management#Scripting Best Practices