The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

The correct answer is A. Proposed, Accepted, Rejected, Cancelled. In ServiceNow's Major Incident Management (MIM) application, major incident records have their own distinct lifecycle states separate from standard Incident states. These MI-specific states are: Proposed (a candidate incident has been flagged as potentially major), Accepted (it…

Incident Management

Question

Options

AProposed, Accepted, Rejected, Cancelled
BProposed, Accepted, Rejected, Reopened
CProposed, Received, eCAB Convened, Closed
DNew, Work in progress, Escalated, Communicated

How the community answered

(37 responses)

A
89% (33)
B
3% (1)
C
5% (2)
D
3% (1)

Explanation

In ServiceNow's Major Incident Management (MIM) application, major incident records have their own distinct lifecycle states separate from standard Incident states. These MI-specific states are: Proposed (a candidate incident has been flagged as potentially major), Accepted (it has been confirmed as a major incident), Rejected (the proposed major incident was reviewed and declined), and Cancelled (the major incident process was stopped). Option B is incorrect because 'Reopened' is a standard Incident state, not an MI state. Options C and D describe states from other processes (change and standard incident management, respectively).

Topics

#Major Incident Management#MI States#Incident Management Process

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