In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Question

Options

• AAutomatically via the Change - Implementation subflow
• BManually by the user during New, Assess, and Authorized states
• CAutomatically depending on the category selected on the Change Request
• DManually by the user during all states, except Closed or Canceled

• A
  92% (35)
• B
  5% (2)
• C
  3% (1)

Explanation

In the out-of-box ServiceNow baseline Change - Normal model, Change Tasks can be added in two ways: (A) Automatically via the 'Change - Implementation' subflow - when the change enters the Implementation phase, the subflow can auto-generate predefined tasks; and (D) Manually by the user during all states except Closed or Canceled - users retain the ability to add tasks throughout the change lifecycle up until it reaches a terminal state. Option B is incorrect because manual task addition is not restricted only to New, Assess, and Authorized states. Option C is incorrect because task generation is not driven by the category field in the baseline model.

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