What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

The correct answer is A. Manage Risk Assessments C. Manage Risk Conditions D. Delete Change. The 'itil_admin' role in ServiceNow provides elevated ITSM administrative capabilities. In the context of Change Management, this role can: (A) Manage Risk Assessments - create and maintain risk assessment definitions; (C) Manage Risk Conditions - configure the conditions that…

Change Management

Question

Options

AManage Risk Assessments
BDelete CAB Definition
CManage Risk Conditions
DDelete Change
ECreate and manage Approval Policies

How the community answered

(65 responses)

A
94% (61)
B
5% (3)
E
2% (1)

Explanation

The 'itil_admin' role in ServiceNow provides elevated ITSM administrative capabilities. In the context of Change Management, this role can: (A) Manage Risk Assessments - create and maintain risk assessment definitions; (C) Manage Risk Conditions - configure the conditions that drive risk calculation; and (D) Delete Change - remove change request records. 'Delete CAB Definition' requires higher administrative rights (typically the 'admin' or 'change_manager' role). 'Create and manage Approval Policies' is typically handled by a dedicated admin or process owner role and is outside the standard scope of itil_admin for Change.

Topics

#itil_admin role#Change Management#Role-Based Access Control#Change Risk Assessment

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