Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department. Which roles would enable you to make these required changes? Choose 2…

The correct answer is B. catalog_admin C. user_criteria_admin. Catalog visibility restrictions in ServiceNow are controlled through 'User Criteria' records, which define which users or groups can see specific catalog items. To configure this: (B) catalog_admin - has full administrative access to the Service Catalog, including assigning…

Service Catalog and Request Management

Question

Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department. Which roles would enable you to make these required changes? Choose 2 answers

Options

Acatalog_manager
Bcatalog_admin
Cuser_criteria_admin
Dcatalog_editor

How the community answered

(42 responses)

A
7% (3)
B
79% (33)
D
14% (6)

Explanation

Catalog visibility restrictions in ServiceNow are controlled through 'User Criteria' records, which define which users or groups can see specific catalog items. To configure this: (B) catalog_admin - has full administrative access to the Service Catalog, including assigning User Criteria to items; and (C) user_criteria_admin - specifically grants the ability to create and manage User Criteria records. The 'catalog_manager' and 'catalog_editor' roles allow managing catalog content but do not include the ability to create or administer User Criteria, which is required to enforce visibility restrictions.

Topics

#Service Catalog#User Criteria#Roles and Permissions#Access Control

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