CIS-ITSM · Question #27
What functionality can be used to define the sequence of activities that should be taken to complete catalog items? Choose 2 answers
The correct answer is A. Workflow C. Flow. ServiceNow provides two mechanisms for defining the sequence of fulfillment activities for catalog items: (A) Workflow - the legacy, stage-and-activity visual editor used in older ServiceNow implementations; and (C) Flow - the modern Flow Designer tool that offers a low-code…
Question
What functionality can be used to define the sequence of activities that should be taken to complete catalog items? Choose 2 answers
Options
- AWorkflow
- BActivity Map
- CFlow
- DState Transitions
How the community answered
(40 responses)- A95% (38)
- B3% (1)
- D3% (1)
Explanation
ServiceNow provides two mechanisms for defining the sequence of fulfillment activities for catalog items: (A) Workflow - the legacy, stage-and-activity visual editor used in older ServiceNow implementations; and (C) Flow - the modern Flow Designer tool that offers a low-code interface for sequencing approvals, tasks, notifications, and other actions. Both are supported in current ServiceNow releases. 'Activity Map' is not a catalog fulfillment tool. 'State Transitions' define how records move between states but do not by themselves sequence the activities needed to complete a catalog item.
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