C_BOSUP_90 Exam Questions

How can you find the Root Cause Analysis within SAP Solution Manager?

What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer. How do you proceed?

Some messages may require you to decline a customer's request. In these situations, what type of response should you send to the customer?

What is SAP Solution Manager?

Which tasks can you perform manually in a Managed System configuration? (Choose two)

When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

What should the partner do when receiving a new message from an end user?

You have picked a message from the queue. What are your next steps? (Choose two)

What is the definition of Initial Reaction Time (IRT)?

Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

Which of the following statements is a true representation of an installation?

You opened a message and want to request for an update. How can you do that?

You have found an SAP Note related to a customer's message and would like to send this to the customer. What status should the message be changed to?

What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)

As you gain experience in solving messages you will also increase the amount of knowledge around the product. How can you reference these solutions in the future?

When processing a message it is not always clear what should be documented. What is a best practice when including information in the message?

Which component of SAP Solution Manager will help you to identify the latest software updates?

Which of the following incidents will lead to a message being qualified as Very High?

Which of the following are features of the SAP Solution Manager? (Choose three)

How do you check for new messages for a customer in SAP Solution Manager Service Desk?

What can be considered a corrective action for a critical issue?

When you have reached a limit in processing a message what would be helpful for you to move forward?

What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

What is recommended communication behavior if a message has a long life cycle?

What is SAP PartnerEdge?

A message has been sent to the end user with an assigned note. What can the end user decide to do with this message after reading the reply? (Choose two)

A message processor should put themselves in the customer's shoes when handling messages. Which of these statements describe the attitude you should take when processing customer m...

What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

Assume your SAP Note Search yielded a very large number of results. How can you narrow down the search? (Choose two)

Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

In the Service Desk, how can you search for SAP Notes?

An incident has been forwarded to level 3 support. What could be a valid reason to send it back to level 2?

A well structured support centre will comprise multiple roles and assist message solving. Which of the following roles is the primary contact for the SAP Channel Development Manage...

What is one of the roles of a Partner Services Advisor?

What is SAP Solution Manager Enterprise Edition? (Choose two)

What are benefits of using Root Cause Analysis of SAP Solution Manager? (Choose two)

Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

Which scenarios will be addressed by SAP Solution Manager in Life Cycle Management? (Choose two)

What types of remote connections to customer's systems are available? (Choose two)

You have decided to forward a message to the next support level. What should you include in the message? (Choose two)

Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search. Which of the following terms would be considered hits? (Choose two)

What are benefits of SAP Notes to the installed base? (Choose two)

What does component refer to when creating a message?

Which of the following deliverables is part of both Enterprise and Standard Support?

Which of the following options is included only in SAP Enterprise Support?

After partner processing, a message is forwarded to SAP. Which task is expected to be completed by SAP support?

What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

How can you define the role of the Partner Services Advisor (PSA)? (Choose two)