SAP
C_BOSUP_90 · Question #35
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
The correct answer is B. The Initial Response Time (IRT) C. The maximum time for providing corrective action for critical issues. See the full explanation below for the reasoning.
Question
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
Options
- AThe products supported as defined in the SLA
- BThe Initial Response Time (IRT)
- CThe maximum time for providing corrective action for critical issues
- DThe dedicated support consultant that has been assigned to the customer
How the community answered
(57 responses)- A11% (6)
- B74% (42)
- D16% (9)
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