A message processor should put themselves in the customer's shoes when handling messages. Which of these statements describe the attitude you should take when processing customer messages?

Question

Options

• AIf you were the customer you would be happy with the answer provided.
• BProve to the customer that they are wrong.
• CAny response given to the customer is valid as long as it is within the Initial Response Time (IRT).
• DAlways use as many technical terms as possible with your customer to prove to them you know what

• A
  70% (19)
• B
  4% (1)
• C
  15% (4)
• D
  11% (3)

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