SAP
C_BOSUP_90 · Question #4
Some messages may require you to decline a customer's request. In these situations, what type of response should you send to the customer?
The correct answer is C. Update the customer with an honest and clear answer right away to avoid having the situation becoming. See the full explanation below for the reasoning.
Question
Some messages may require you to decline a customer's request. In these situations, what type of response should you send to the customer?
Options
- AAvoid the message for as long as possible eventually the customer will not want you to take any action.
- BYou cannot deny the customer's request as the customer is always right.
- CUpdate the customer with an honest and clear answer right away to avoid having the situation becoming
- DUpdate the customer regularly to let them know you need more time to investigate the issue.
How the community answered
(54 responses)- A9% (5)
- B4% (2)
- C70% (38)
- D17% (9)
Community Discussion
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