SAP
C_BOSUP_90 · Question #11
You have picked a message from the queue. What are your next steps? (Choose two)
The correct answer is B. Get a thorough understanding of the issue from the information given in the message. D. Search for notes and confirmed messages. See the full explanation below for the reasoning.
Question
You have picked a message from the queue. What are your next steps? (Choose two)
Options
- ATry to guess what the customer might want to have.
- BGet a thorough understanding of the issue from the information given in the message.
- CAsk the customer for their usernames and passwords.
- DSearch for notes and confirmed messages.
How the community answered
(49 responses)- A10% (5)
- B73% (36)
- C16% (8)
Community Discussion
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