When processing a message it is not always clear what should be documented. What is a best practice when including information in the message?

Question

Options

• APutting too much information in the internal memos makes the case confusing and harder for others to
• BDocumenting information is not required because other colleagues will contact the customer when they
• CMaintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
• DContact the customer each time you need detailed information about their installation.

• A
  10% (5)
• B
  8% (4)
• C
  80% (39)
• D
  2% (1)

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