As you gain experience in solving messages you will also increase the amount of knowledge around the product. How can you reference these solutions in the future?

Question

Options

• ADocument solutions and share this information with your colleagues.
• BEach customer and message is unique so previous solutions are not useful.
• CKeep the solutions only in the previously solved messages.
• DContact the customer to find out what the solution was for their solved message.

• A
  80% (16)
• B
  5% (1)
• C
  10% (2)
• D
  5% (1)

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