When you have reached a limit in processing a message what would be helpful for you to move forward?

Question

Options

• ASend the customer as much documentation as possible so they can find the solution themselves.
• BTake as much time as you need to think about the customer's issue on your own.
• CGood working relationships with colleagues with whom you can share and discuss ideas.
• DCall the customer and tell them that you cannot progress their message.

• A
  3% (1)
• B
  8% (3)
• C
  72% (26)
• D
  17% (6)

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