500-052 Exam Questions

What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?

You are designing a Cisco Unified Contact Center Express system with four requirements. - 250 configured agents - 150 agents maximum logged in at any given time - 30 agents able to...

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?

A preview outbound dialer uses which source and destination resources?

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the accoun...

Agent Email is a Cisco Unified CCX feature available in which of these packages?

What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voi...

What is the maximum number of agent web chat sessions that is supported on the highest class server?

What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two...

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

Which tool allows partners to perform these actions? a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target...

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact Center Express Installer? (Choose two.)

Which of the following is not an input that is required when you install Cisco Unified CCX?

The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

Which step library is included in the license for Cisco Unified CCX Standard?

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

Which criterion can be used to control supervisor workflows?

In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

How is the default eMail address in the eMail Subsystem Configuration page used?

Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?

What information from the first node is used as the secret key during second node installation?

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Which two Cisco Unified CCX steps invoke another Cisco Unified CCX application script? (Choose two.)

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

Which three components are installed from the Cisco CRS Installer media? (Choose three.)

Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

Which interface is used to configure debug parameters for log files?

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

Which option enables you to monitor previous agent seat license usage?

What is the purpose of relative filters?

Which action would you take to convert a high availability over LAN deployment to high availability over WAN?

Which three tasks can an agent perform using email? (Choose three.)

Which type of information is available from the Cisco Unified Contact Center Express Control Center?