Cisco
500-052 · Question #24
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
The correct answer is B. WrapUp Time C. Service Level E. Automatic Work. See the full explanation below for the reasoning.
Question
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
Options
- AAgent Name
- BWrapUp Time
- CService Level
- DOverflow CSQ
- EAutomatic Work
- FCCX Application
How the community answered
(64 responses)- A13% (8)
- B78% (50)
- D6% (4)
- F3% (2)
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