Cisco
500-052 · Question #49
Which three tasks can an agent perform using email? (Choose three.)
The correct answer is A. save the response as a draft B. send the response to the supervisor for review C. transfer the email to another CSQ. See the full explanation below for the reasoning.
Question
Which three tasks can an agent perform using email? (Choose three.)
Options
- Asave the response as a draft
- Bsend the response to the supervisor for review
- Ctransfer the email to another CSQ
- Dtransfer the email to another agent
- Emark the email as urgent
- Fmark the email as junk
How the community answered
(32 responses)- A75% (24)
- D13% (4)
- E3% (1)
- F9% (3)
Community Discussion
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