Cisco
500-052 · Question #14
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
The correct answer is A. Longest available D. Most skilled. See the full explanation below for the reasoning.
Question
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)
Options
- ALongest available
- BLeast skilled
- CMost handled contacts
- DMost skilled
How the community answered
(30 responses)- A83% (25)
- B10% (3)
- C7% (2)
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