Cisco
500-052 · Question #5
500-052 Question #5: Real Exam Question with Answer & Explanation
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Question
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Options
- ACisco Unified CCX Standard
- BCisco Unified CCX Enhanced
- CCisco Unified CCX Premium
- DCisco Unified CCX Enterprise
- ECisco Unified IP IVR
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