Cisco
500-052 · Question #4
500-052 Question #4: Real Exam Question with Answer & Explanation
The correct answer is B. the ACD line of the agent to the customer. See the full explanation below for the reasoning.
Question
A preview outbound dialer uses which source and destination resources?
Options
- Aa CTI port to the customer
- Bthe ACD line of the agent to the customer
- Cthe personal line of the agent to the customer
- Da CTI port to the agent, then redirected to the customer
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