Cisco
500-052 · Question #4
A preview outbound dialer uses which source and destination resources?
The correct answer is B. the ACD line of the agent to the customer. See the full explanation below for the reasoning.
Question
A preview outbound dialer uses which source and destination resources?
Options
- Aa CTI port to the customer
- Bthe ACD line of the agent to the customer
- Cthe personal line of the agent to the customer
- Da CTI port to the agent, then redirected to the customer
How the community answered
(40 responses)- A8% (3)
- B85% (34)
- C5% (2)
- D3% (1)
Community Discussion
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