Cisco
500-052 · Question #10
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco…
The correct answer is C. 120. See the full explanation below for the reasoning.
Question
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
Options
- A50
- B70
- C120
- D190
How the community answered
(56 responses)- A9% (5)
- B16% (9)
- C71% (40)
- D4% (2)
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