Cisco
500-052 · Question #27
Which criterion can be used to control supervisor workflows?
The correct answer is D. duration of oldest call in queue. See the full explanation below for the reasoning.
Question
Which criterion can be used to control supervisor workflows?
Options
- Alength of time an agent is in the NotReady state
- Bnumber of agents logged in
- Cnumber of calls abandoned
- Dduration of oldest call in queue
How the community answered
(22 responses)- A5% (1)
- B9% (2)
- D86% (19)
Community Discussion
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