220-802 Exam Questions

Which of the following security threats requires the attacker to be physically located near the target machine?

A technician recently replaced a user's monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the i...

A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?

An unauthorized user observing system security procedures is known as:

Privacy filters applied to users computer screens are used to combat which of the following security risks?

A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their...

Which of the following is solely designed to avoid detection by an antivirus program by using the underlying operating system to its advantage?

Joe, a technician, receives an error message on his tower PC just after POST which reads: "WARNING! Your drive is about to fail. Please back up your data and run full drive diagnos...

Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a...

A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be...

A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann's computer shows the following ipconfig informat...

Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component ca...

A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown dev...

Which of the following passwords is the MOST secure according to industry best practices?

A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen wi...

A PC uses RAID 1. Ann, a technician, has read in the event log that the drive "SATA 1" is no longer in sync with drive "SATA 0". Which of the following steps should she try FIRST t...

A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann's email client to prevent corruption. At Joe's reques...

Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?

Which of the following security best practices would prevent a program on a CD from immediately launching when inserted into a computer?

Which of the following is one of the major differences between a new tablet and a new laptop computer?

Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times....

Which of the following data types can be synchronized to a mobile device by default? (Select TWO).

Which of the following mobile device features disables cellular and wireless communication?

Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should t...

A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. W...

A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user's workstation, to ensure that the workstation has a vali...

Which of the following operating systems supports full BitLocker functionality?

Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).

Which of the following should a technician do FIRST to secure a mobile device?

When running Windows XP, which of the following would give a list of switches for the CHKDSK command?

Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?

A virtual machine running locally would be BEST utilized in which of the following situations?

A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?

Which of the following security threats involve shoulder surfing and phone phishing?

Which of the following operating systems supports full usage of 8GB DDR3 RAM?

A technician would like to ensure all previous data is erased before reloading Windows 7 Home Premium onto a laptop. Which of the following procedures would accomplish this?

Which of the following commands, in Windows 7, could a technician use to schedule a disk integrity scan upon next boot?

Which of the following tabs under MSCONFIG would allow a technician to configure all of the applications that launch at boot?

A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both...

A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to b...

Which of the following security threats does NOT use software to extract sensitive information or credentials?

A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?

A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presenta...

Which of the following data transfers will retain the current NTFS permissions of a file?

A user's computer keeps producing a "low virtual memory" alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide informati...

A user states their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Rec...

Which of the following features helps to prevent shoulder surfing?

A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this?

Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs?

The folder "Documents" is shared. The user can create and delete documents when on the local PC, but can only read documents when accessing them remotely. Which of the following sh...