220-802 · Question #59
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to…
The correct answer is D. BitLocker is being used. BitLocker is Windows' full-volume encryption feature. When a BitLocker-protected drive is removed from its original system and connected to a different machine, the new system cannot automatically decrypt it - the encryption key is tied to the original device's TPM and/or a…
Question
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. "Access Denied. Please Enter Encryption Password." Which of the following is the reason that this error is displayed?
Options
- AThe hard drive is experiencing S.M.A.R.T. failure errors
- BThe TPM security chip inside the bench system is not enabled
- CThe BIOS of the bench system is out of date
- DBitLocker is being used
How the community answered
(27 responses)- A4% (1)
- B7% (2)
- C15% (4)
- D74% (20)
Explanation
BitLocker is Windows' full-volume encryption feature. When a BitLocker-protected drive is removed from its original system and connected to a different machine, the new system cannot automatically decrypt it - the encryption key is tied to the original device's TPM and/or a recovery password. The 'Access Denied - Enter Encryption Password' prompt is the classic BitLocker recovery prompt on a foreign system. S.M.A.R.T. errors would show different messages. The bench system's TPM state or BIOS version is irrelevant; the encryption key simply doesn't exist on the bench system without the user's recovery key.
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