220-802 Exam Questions

Which of the following BIOS boot methods allows a system to boot from a remote server?

Which of the following helps to prevent virus infections from USB flash drives?

Which of the following settings MUST be configured in order to turn on a VoIP phone?

A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which...

Which of the following security threats are MOST often delivered via email? (Select TWO).

The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?

A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?

While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be open...

A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician...

A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?

In which of the following locations would a technician go to show file extensions?

After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems...

A technician needs to use a command line tool to determine the network name and the IP address of a resource. Which of the following command line tools will provide an IP address w...

A user wants to configure their network to support VoIP. Which of the following would BEST support a VoIP installation?

A user is concerned about an issue with iOS. The user MOST likely has which of the following devices?

A user has installed a legacy application in Windows 7 and reports that only some of the functionality in it is operational. Another user is using the same application on a differe...

A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to...

A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up ins...

Which of the following security threats is defined by its self propagating characteristic?

Which of the following features allows for easier navigation of long lists on a tablet device?

Which of the following file system types is used primarily for optical media?

When moving files from a Microsoft gaming console, which of the following command line utilities is recommended to transfer files?

Which of the following should a technician implement to prevent external contractors from physically plugging devices into the company's network jacks unless such jacks are designa...

After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?

Which of the following command line tools will terminate a non-system process without restarting the computer?

After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following...

A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails o...

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward...

A user states that they cannot connect to the network or the Internet. The technician determines the issue is that the computer has a static IP address and needs to use DHCP to wor...

After several passes with a malware removal program, the program keeps detecting the same malware infection after a reboot. Which of the following should be done to attempt to remo...

A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the follow...

A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reach...

For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which...

A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemen...

Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).

A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take...

A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Co...

A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without anyone's k...

A technician has configured the ability to connect to a small office server using remote desktop from a workstation within the office. The technician has reviewed logs that show co...

Which of the following is an example of client-side virtualization?

Laptops and tablets have which of the following in common?

Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?

A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator acce...

A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the follow...

A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?

A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troublesho...

On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring?

Which of the following describes when an application is able to reuse Windows login credentials?

In order to prevent other users from editing files in `C:\ Files', which of the following steps should be taken?