220-802 Question #34: Real Exam Question with Answer & Explanation

The correct answer is A: Annual cyber security education. The root cause of this security issue is human behavior - users are opening malicious email attachments. User education directly addresses this by teaching employees to recognize suspicious attachments, phishing indicators, and safe email practices. Importantly, it does so withou

Question

For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which of the following would mitigate this issue without reducing productivity?

Options

AAnnual cyber security education
BUpdate antivirus signatures more often
CBlock all email attachments
DInstall an IPS on each workstation

Explanation

The root cause of this security issue is human behavior - users are opening malicious email attachments. User education directly addresses this by teaching employees to recognize suspicious attachments, phishing indicators, and safe email practices. Importantly, it does so without restricting workflows. Blocking all email attachments (C) would eliminate the threat but severely cripple productivity, violating the question's constraint. Updating antivirus signatures more frequently (B) improves detection but still relies on the AV catching what a user opens, and doesn't change user behavior. Installing an IPS on each workstation (D) is costly, complex, and still doesn't prevent a user from opening a malicious file that bypasses detection.

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