220-802 · Question #977
220-802 Question #977: Real Exam Question with Answer & Explanation
The correct answer is A: The user did not gently shake the toner prior to installation.. When a new toner cartridge is manufactured and stored, the toner powder can settle unevenly within the cartridge. Before installation, the cartridge should be gently rocked side-to-side several times to redistribute the toner evenly. If this step is skipped, one side of the cartr
Question
Options
- AThe user did not gently shake the toner prior to installation.
- BThe laser motor is failing and causing uneven dispersion to the developer.
- CThe paper tray size is set incorrectly.
- DThe fuser in the printer is not warming to a proper temperature.
Explanation
When a new toner cartridge is manufactured and stored, the toner powder can settle unevenly within the cartridge. Before installation, the cartridge should be gently rocked side-to-side several times to redistribute the toner evenly. If this step is skipped, one side of the cartridge will have a higher concentration of toner than the other, resulting in uneven print density-darker on one side and lighter on the other. Because the problem appeared immediately after a new cartridge installation, this is the most logical and likely cause before suspecting hardware failures like the laser motor or fuser.
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