A user reports that their laser printer is printing lighter on one side of the page than the other. The user further reports that a new toner cartridge was just installed. Which of the following is…

Question

Options

• AThe user did not gently shake the toner prior to installation.
• BThe laser motor is failing and causing uneven dispersion to the developer.
• CThe paper tray size is set incorrectly.
• DThe fuser in the printer is not warming to a proper temperature.

• A
  93% (62)
• B
  4% (3)
• C
  1% (1)
• D
  1% (1)

Explanation

When a new toner cartridge is manufactured and stored, the toner powder can settle unevenly within the cartridge. Before installation, the cartridge should be gently rocked side-to-side several times to redistribute the toner evenly. If this step is skipped, one side of the cartridge will have a higher concentration of toner than the other, resulting in uneven print density-darker on one side and lighter on the other. Because the problem appeared immediately after a new cartridge installation, this is the most logical and likely cause before suspecting hardware failures like the laser motor or fuser.

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