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220-802 · Question #12

After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

The correct answer is B. Overheating. Placing a computer in an enclosed space under a desk restricts airflow, causing heat to build up inside the case and triggering the CPU or motherboard's thermal protection to shut the system down.

Hardware and network troubleshooting

Question

After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?

Options

  • APower surges
  • BOverheating
  • CAPIPA addressing
  • DRF interference

How the community answered

(48 responses)
  • A
    4% (2)
  • B
    94% (45)
  • C
    2% (1)

Why each option

Placing a computer in an enclosed space under a desk restricts airflow, causing heat to build up inside the case and triggering the CPU or motherboard's thermal protection to shut the system down.

APower surges

Power surges cause sudden, immediate shutdowns or hardware damage and are not related to the physical relocation of the machine to an enclosed space.

BOverheatingCorrect

Modern CPUs and motherboards include thermal protection circuits that initiate an automatic shutdown when internal temperatures exceed safe thresholds. An enclosed position under a desk blocks the intake and exhaust airflow paths, trapping hot air around components. The intermittent nature of the shutdowns is consistent with heat accumulating over time during normal operation until the thermal trip point is reached.

CAPIPA addressing

APIPA (Automatic Private IP Addressing) is a network addressing fallback mechanism and has no effect on system power or thermal behavior.

DRF interference

RF (Radio Frequency) interference can disrupt wireless communications but does not cause a computer to shut down intermittently due to a change in physical placement.

Concept tested: Overheating due to restricted airflow causing shutdowns

Source: https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/computer-shuts-down-unexpectedly

Topics

#overheating#thermal management#ventilation#intermittent shutdown

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