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Exams220-802Questions#28
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220-802 · Question #28

220-802 Question #28: Real Exam Question with Answer & Explanation

The correct answer is C: Clearing the Windows Update download cache entirely. Windows Update stores its downloaded update files in the SoftwareDistribution\Download folder. If a cached update file becomes corrupted, Windows Update will repeatedly attempt and fail to install it using that same corrupt file. Clearing the download cache forces Windows Update

Question

A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would BEST resolve the problem?

Options

  • ARunning a full DEFRAG on the system
  • BClearing the AppData temp folder entirely
  • CClearing the Windows Update download cache entirely
  • DUninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website

Explanation

Windows Update stores its downloaded update files in the SoftwareDistribution\Download folder. If a cached update file becomes corrupted, Windows Update will repeatedly attempt and fail to install it using that same corrupt file. Clearing the download cache forces Windows Update to re-download a fresh, uncorrupted copy of the update on its next run, which typically resolves the issue. Running DEFRAG (A) addresses disk fragmentation and has no effect on update installation. Clearing the AppData temp folder (B) targets application-specific temp data, not the Windows Update cache. Windows Update cannot be uninstalled and reinstalled (D) as it is a core integrated Windows component.

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