A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their wireless signal connection when the laptop screen is tilted forward or backward during operation…

Question

Options

• AThe hinges on the laptop screen are not strong enough to support the wireless signal cables.
• BThe wireless card is losing contact to its socket when the screen is opening/closing.
• CThe laptop is designed to work optimally with wireless when the screen is at a perfect 90 degree angle.
• DThe wireless signal cables are being crimped when the screen is opening/closing.

• A
  7% (3)
• B
  13% (6)
• C
  2% (1)
• D
  78% (35)

Explanation

In laptops, the wireless antenna cables are routed from the wireless card in the base unit, through the hinge mechanism, and up into the display bezel where the antennas are embedded. Over time, or due to manufacturing defects, these thin cables can become pinched or crimped at the hinge point. When the screen is moved, the crimp worsens the break in the cable, interrupting the antenna connection and dropping the signal. Once the screen stops moving, the cable relaxes slightly, eventually restoring signal. Hinge strength (A) has no bearing on signal quality. The wireless card (B) is in the base and is unaffected by screen tilt. There is no 90-degree design requirement for wireless (C).

No community discussion yet for this question.