220-802 · Question #30
220-802 Question #30: Real Exam Question with Answer & Explanation
The correct answer is B: Confirm the computer is back on the network and has Internet connectivity. Following standard troubleshooting methodology, after implementing a fix, the immediate next step is to verify that the fix actually resolved the problem - this is the 'verify full system functionality' stage. The technician should confirm the computer now obtains a DHCP address
Question
Options
- AIdentify the type of network card and what Operating System the computer is running
- BConfirm the computer is back on the network and has Internet connectivity
- CThey need to annotate what the static IP address was and inform the employee's manager
- DThey need to determine why the NIC was assigned a static IP address
Explanation
Following standard troubleshooting methodology, after implementing a fix, the immediate next step is to verify that the fix actually resolved the problem - this is the 'verify full system functionality' stage. The technician should confirm the computer now obtains a DHCP address and has both network and Internet access. Identifying the hardware or OS (A) is a preliminary step that should have occurred earlier. Annotating the static IP and notifying the manager (C) is an administrative action that comes after the problem is confirmed resolved. Investigating why the NIC had a static IP (D) is a valid follow-up step but not the immediate next action in the troubleshooting workflow.
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