220-802 · Question #9
A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to…
The correct answer is C. Remove all temporary files, turn off System Restore, update and run an antivirus scan. This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don't…
Question
A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?
Options
- ARun System Restore, update antivirus program, and run an antivirus scan.
- BRemove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
- CRemove all temporary files, turn off System Restore, update and run an antivirus scan.
- DRun an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
How the community answered
(24 responses)- A8% (2)
- B4% (1)
- C71% (17)
- D17% (4)
Explanation
This might be the sign of a virus infecting the system. First, remove all temporary Internet files on your computer. Viruses are downloaded through software or a webpage. And normally it resides in Temporary Internet Files folder. Now turn off system restore because you don't want to load a previous state on the computer with the virus still lingering the digital wild. Run an antivirus program to clean infected files.
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