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220-802 · Question #19

A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the…

The correct answer is C. Toggle the function + num lock combination. On laptops, the numeric keypad is overlaid on letter keys and activated by Num Lock; toggling the Function and Num Lock key combination disables this overlay and restores normal letter input.

Hardware and network troubleshooting

Question

A user states that they are having a problem with their word processor on their laptop. Whenever they attempt to type letters with their right hand, numbers and symbols show up instead. Which of the following would address this issue?

Options

  • ASwitch to a standardized font
  • BRestore regional settings to default
  • CToggle the function + num lock combination
  • DConnect a full sized external keyboard

How the community answered

(37 responses)
  • A
    5% (2)
  • B
    3% (1)
  • C
    92% (34)

Why each option

On laptops, the numeric keypad is overlaid on letter keys and activated by Num Lock; toggling the Function and Num Lock key combination disables this overlay and restores normal letter input.

ASwitch to a standardized font

Switching fonts changes the visual rendering of characters on screen but has no effect on which characters are generated by keystrokes.

BRestore regional settings to default

Regional settings control language, locale, and keyboard layout language mapping, but they do not control the numeric overlay triggered by Num Lock.

CToggle the function + num lock combinationCorrect

Laptop keyboards share physical keys between alphabetic characters and a numeric keypad overlay. When Num Lock is engaged, pressing keys on the right side of the keyboard outputs numbers and symbols instead of letters. Pressing the Fn + Num Lock key combination toggles Num Lock off, immediately restoring the keys to their letter functions.

DConnect a full sized external keyboard

Connecting an external keyboard is a workaround that avoids the problem rather than resolving the Num Lock configuration issue on the laptop.

Concept tested: Laptop Num Lock overlay key toggling

Source: https://support.microsoft.com/en-us/windows/keyboard-shortcuts-in-windows-dcd61b31-06b3-3164-e484-9fde4ede9d2c

Topics

#Num Lock#laptop keyboard#function keys#keyboard troubleshooting

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