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CompTIA

220-802 · Question #6

The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?

The correct answer is C. Event Viewer. Event Viewer records system, application, and security log entries with error codes and timestamps, making it the best tool for diagnosing recurring errors tied to a specific time.

Hardware and network troubleshooting

Question

The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?

Options

  • AWindows Updates
  • BTask Scheduler
  • CEvent Viewer
  • DPerformance Monitor

How the community answered

(23 responses)
  • A
    4% (1)
  • C
    91% (21)
  • D
    4% (1)

Why each option

Event Viewer records system, application, and security log entries with error codes and timestamps, making it the best tool for diagnosing recurring errors tied to a specific time.

AWindows Updates

Windows Updates manages patch installation and history but does not display system error codes or diagnostic logs related to application or hardware failures.

BTask Scheduler

Task Scheduler shows scheduled tasks and their run history but does not record hardware or software error codes generated during a freeze.

CEvent ViewerCorrect

Windows Event Viewer aggregates logs from the System, Application, and Security channels and records events with timestamps, event IDs, and error codes. A technician can filter by time to identify error events that correlate with the daily freeze, pinpointing the specific driver, service, or application responsible.

DPerformance Monitor

Performance Monitor tracks real-time and historical performance counters (CPU, memory, disk) but does not surface error codes or event log entries associated with a system freeze.

Concept tested: Using Event Viewer to diagnose recurring system errors

Source: https://learn.microsoft.com/en-us/shows/inside/event-viewer

Topics

#Event Viewer#system errors#Windows utilities#error codes

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