220-802 Question #32: Real Exam Question with Answer & Explanation

The correct answer is A: TRACERT. The fact that Joe can reach internal sites but not the Internet indicates the problem lies at or beyond the default gateway - somewhere along the path between the local network and the Internet. TRACERT (traceroute) maps the hop-by-hop path packets take to a destination and repor

Question

A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?

Options

ATRACERT
BNETSTAT
CIPCONFIG
DNSLOOKUP

Explanation

The fact that Joe can reach internal sites but not the Internet indicates the problem lies at or beyond the default gateway - somewhere along the path between the local network and the Internet. TRACERT (traceroute) maps the hop-by-hop path packets take to a destination and reports where they stop responding, pinpointing the exact network node that is failing or dropping packets. NETSTAT (B) displays current active connections and listening ports, which won't identify a routing failure. IPCONFIG (C) shows the local IP configuration, which appears correct since internal access works. NSLOOKUP (D) tests DNS name resolution; while a DNS failure could cause similar symptoms, TRACERT provides broader diagnostic coverage of the entire path.

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