A technician recently replaced a user's monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?

Question

Options

• ALower refresh rate
• BLower the resolution
• CRaise the resolution
• DIncrease refresh rate

• A
  94% (50)
• B
  4% (2)
• D
  2% (1)

Explanation

When a new monitor displays static or distortion, the refresh rate is likely set higher than what the new monitor supports. A refresh rate mismatch - where the video card is pushing a rate beyond the monitor's rated capability - causes visual artifacts like static, flickering, and distortion. Lowering the refresh rate to a value within the new monitor's supported range (typically 60Hz for most standard displays) resolves the issue. Lowering the resolution (B) and raising the resolution (C) adjust pixel density, not the signal timing that causes refresh-rate-related distortion. Increasing the refresh rate (D) would worsen the problem since the monitor is already struggling with too high a rate.

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