220-802 · Question #53
A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?
The correct answer is D. Safe mode. Safe mode starts Windows with a minimal set of drivers and services, deliberately bypassing the newly installed (and problematic) video driver. Once in Safe mode, the technician can roll back or uninstall the faulty driver using Device Manager. Automated System Recovery and…
Question
A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?
Options
- AAutomated system recovery
- BEmergency repair disks
- CFIXBOOT
- DSafe mode
How the community answered
(39 responses)- A3% (1)
- B5% (2)
- C10% (4)
- D82% (32)
Explanation
Safe mode starts Windows with a minimal set of drivers and services, deliberately bypassing the newly installed (and problematic) video driver. Once in Safe mode, the technician can roll back or uninstall the faulty driver using Device Manager. Automated System Recovery and Emergency Repair Disks are more drastic, OS-reinstall-level tools. FIXBOOT repairs the volume boot record but has nothing to do with driver issues. Safe mode is the least invasive and most targeted fix for a driver-caused boot failure.
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