Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?

The correct answer is A. Set the application to run in XP compatibility mode. Troubleshooting follows a least-invasive-first principle. Windows 7 includes a built-in Compatibility Mode that allows applications designed for older OSes to run in an emulated environment (right-click the executable → Properties → Compatibility tab). This should always be…

Hardware and network troubleshooting

Question

Options

ASet the application to run in XP compatibility mode
BReinstall Windows XP
CConfigure a dual boot with XP and 7
DInstall the application in XP mode

How the community answered

(46 responses)

A
87% (40)
B
4% (2)
C
7% (3)
D
2% (1)

Explanation

Troubleshooting follows a least-invasive-first principle. Windows 7 includes a built-in Compatibility Mode that allows applications designed for older OSes to run in an emulated environment (right-click the executable → Properties → Compatibility tab). This should always be tried first because it requires no additional installation and is easily reversible. Reinstalling Windows XP (B) or configuring a dual boot (C) are extreme and time-consuming. Installing the application in XP Mode (D) - a virtual machine feature - is also more complex and should only be attempted if compatibility mode fails.

Topics

#compatibility mode#Windows 7#application compatibility#OS upgrade

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