A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the…

The correct answer is C. Run an anti-spyware scan. If a brand-new email address that has never been shared is already receiving spam, the most likely explanation is that spyware or malware on the computer captured the new address (or the credentials used to create it) and reported it to spam networks. Running an anti-spyware…

Networking

Question

A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?

Options

ATurn on windows firewall
BClick the unsubscribe link in the spam
CRun an anti-spyware scan
DInstall privacy filter

How the community answered

(46 responses)

B
2% (1)
C
96% (44)
D
2% (1)

Explanation

If a brand-new email address that has never been shared is already receiving spam, the most likely explanation is that spyware or malware on the computer captured the new address (or the credentials used to create it) and reported it to spam networks. Running an anti-spyware scan will identify and remove the malicious software responsible. Windows Firewall (A) filters network traffic but does not block spam at the mail server level. Clicking unsubscribe links in spam (B) is dangerous - it confirms the address is active and often leads to more spam or malware. A privacy filter (D) is a physical screen overlay and has no effect on spam.

Topics

#spam#spyware#email security#anti-malware

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