220-802 Exam Questions

Which of the following security controls would be an example of the least privilege principle on a home PC?

A user regularly has to walk away from their computer and is worried someone may access their workstation. Which of the following would BEST prevent this?

A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in trouble...

A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives...

Which of the following accounts is MOST restrictive?

A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the appl...

A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the use...

Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?

Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?

Which of the following is the BEST tool for a technician to use to make sure the network cable is securely fastened in the RJ-45 connector?

A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the...

A client reports that their VoIP phone screen displays duplicate IP address. Which of the following is the FIRST action to try to resolve this problem?

After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?

A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?

Which of the following resources is MOST important for accessing remote virtual environments on a client machine?

A computer program that functions normally while quietly installing malicious software on a machine is known as a:

Which of the following security threats is BEST mitigated through proper user training?

A user sent an email requesting that a technician check if a computer is on and connected to the Internet so the user can login from home. Which of the following commands in the co...

A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify a...

A technician gets a call from a customer stating that their computer will not boot. They are getting the following error "invalid system disk". Which of the following should the te...

The practice of following an authorized person through an entrance without using a badge to defeat security is called:

Turnstiles and other mantraps will prevent which of the following security threats?

Which of the following encryption standards is found on older wireless devices and provides minimal security?

An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?

If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system?

Which of the following is the MAXIMUM number of primary partitions that can be created on a hard drive with FAT32?

The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:

When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on t...

Which of the following commands will allow a user to discover their IP address, subnet, and DNS?

A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cau...

It is a company's policy to shut down all workstations at the end of the day. However, the majority of employees are leaving disks in their workstations and upon start up the next...

A user receives a phone call from a person claiming to be from technical support. This person knows the user's name and that the user has Windows installed on their computer. The t...

A user has just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access? (Select TWO).

A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the tech...

A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter. Which of the following items is MOST likely the cause...

A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM problem. Which of the following is an OS built-in tool that can be used to test this problem?

Which of the following should be regularly scheduled to fix hard drive errors?

A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the perfo...

After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the i...

After replacing a motherboard on a customer's laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the follow...

The benefit of MAC filtering in wireless networking is that the network:

A technician is trying to request a new IP address to a customer's computer through the command prompt. Which of the following commands should the technician use?

A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue?

A technician wants to know the MAC address of a computer. Which of the following commands would the technician use?

A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the f...

When securing a new wireless router, which of the following should be changed FIRST?

A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

A client has a computer that is infected with several viruses and spyware. Which of the following should the technician perform FIRST before spyware removal?