CompTIA
220-802 · Question #143
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is…
The correct answer is C. Re-establish a new theory or escalate. Go back to the finding the real problem. See what is slowing down the performance and then resolve the problem using related troubleshooting techniques.
Hardware and network troubleshooting
Question
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?
Options
- ADocument findings, actions, and outcomes
- BEstablish a plan of action to resolve the problem
- CRe-establish a new theory or escalate
- DImplement preventative measures
How the community answered
(44 responses)- A9% (4)
- B5% (2)
- C84% (37)
- D2% (1)
Explanation
Go back to the finding the real problem. See what is slowing down the performance and then resolve the problem using related troubleshooting techniques.
Topics
#troubleshooting methodology#performance issues#escalation#virus removal
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