CompTIA
220-802 · Question #143
220-802 Question #143: Real Exam Question with Answer & Explanation
The correct answer is C: Re-establish a new theory or escalate. Go back to the finding the real problem. See what is slowing down the performance and then resolve the problem using related troubleshooting techniques.
Question
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?
Options
- ADocument findings, actions, and outcomes
- BEstablish a plan of action to resolve the problem
- CRe-establish a new theory or escalate
- DImplement preventative measures
Explanation
Go back to the finding the real problem. See what is slowing down the performance and then resolve the problem using related troubleshooting techniques.
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