CompTIA
220-802 · Question #144
220-802 Question #144: Real Exam Question with Answer & Explanation
The correct answer is A: The scanner lock switch on the device is locked.. Flatbed scanners include a physical lock switch that immobilizes the scan head during shipping to prevent damage. If left locked, the scanner cannot move and will fail to scan.
Question
After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?
Options
- AThe scanner lock switch on the device is locked.
- BThe printer driver was installed incorrectly.
- CThe multifunction printer's USB cable was plugged into the incorrect port.
- DThe scanner's alignment and calibration was not performed.
Explanation
Flatbed scanners include a physical lock switch that immobilizes the scan head during shipping to prevent damage. If left locked, the scanner cannot move and will fail to scan.
Common mistakes.
- B. An incorrect printer driver would more likely affect printing functions, not specifically isolate the scanner portion of a multifunction device.
- C. Plugging the USB into an incorrect port would typically prevent the entire device from being recognized, not just the scanner component.
- D. Alignment and calibration issues cause poor scan quality or skewed images, not a complete inability to scan any documents.
Concept tested. Scanner transport lock switch hardware awareness
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